Regulamin sklepu

The online store at www.playroom.pl is operated by:
PLAYROOM LIMITED LIABILITY COMPANY
ul. Prosta 2/14, 00-850 Warsaw
KRS: 0001006865
NIP: 5272898555
REGON: 383865269
EORI: PL527289855500000
EU VAT: PL5272898555
BDO: 000439737
Bank accounts:
in PLN: PL31 1560 0013 2028 4649 4000 0001
in EURO: PL74 1560 0013 2028 4649 4000 0003
BIC/SWIFT number: GBGCPLPK
Contact details:
|| (+48) 22 101 77 39 || (+48) 534 688 588 || logistyka@playroom.pl ||
TERMS AND CONDITIONS OF SALE AND PROVISION OF THE DROPSHIPPING@PLAYROOM SERVICE, INCLUDING THE PROVISION OF PERSONAL DATA
(effective from May 1, 2021)
PLAYROOM is a Polish authorized distributor of premium erotic products and a direct importer of many key brands. It operates under international bilateral agreements, conducting sales in Poland, the European Union, and Ukraine.
Whenever the following terms are used in these Terms and Conditions, they shall have the meanings indicated below:
Personal data - this means any information about an identified or identifiable natural person ("data subject"). DROPSHIPPING@PLAYROOM – the name of the service called DROPSHIPPING@PLAYROOM ordered by the Buyer and provided by the Seller, consisting of the direct delivery of goods from the Commercial Offer purchased by the Buyer from the Seller to the End Customer.
Business Day – any day from Monday to Friday, excluding public holidays.
Factor – Santander Factoring spółka z ograniczoną odpowiedzialnością, al. Jana Pawła II 17, 00-854 Warsaw, NIP: 8971679435.
End Customer – a natural person (consumer) or entrepreneur with whom the Buyer has entered into a sales agreement for goods purchased from the Seller.
Civil Code or Civil Code – the Act of 23 April 1964 – the Civil Code (Journal of Laws of 2019, item 1145, as amended). Trade Credit – a limit granted by the Seller to a Buyer who uses deferred payment terms.
Buyer – an entrepreneur conducting business activity through online sales, purchasing goods from the Seller from the Commercial Offer with or without the DROPSHIPPING@PLAYROOM service, and having an active account on the Seller's website located at http://www.playroom.pl. The Buyer may be a natural person conducting business activity, entered into the Central Registration and Information on Business (CEIDG), concluding a Sales Agreement directly related to their business activity, and for such an Entrepreneur, it has a professional nature resulting in particular from the subject of their business activity, as disclosed in CEIDG.
Deferred Payment Term – a form of payment granted to the Buyer by the Seller.
Commercial Offer – all goods offered by the Seller for sale to Buyers, available for purchase through the Seller's website located at www.playroom.pl. Logistics Operator – a company conducting logistics operations on behalf of and for the benefit of the Seller.
Terms and Conditions – these Terms and Conditions.
Seller – PLAYROOM spółka z ograniczoną odpowiedzialnością, ul. Prosta 2/14, 00-850 Warsaw, NIP: 5272898555.
1. PARTIES TO THE TRANSACTION, REGISTRATION, OFFER
1.1. The party selling the products included in the offer on the website www.playroom.pl is PLAYROOM SP. Z O.O., ul. Prosta 2/14, 00-850 Warsaw, NIP: 5272898555, hereinafter referred to as the Seller.
1.2. The party making purchases on the website www.playroom.pl, hereinafter referred to as the Buyer, is an entrepreneur within the meaning of Article 4 of the Act of 6 March 2018 – Entrepreneurs' Law (Journal of Laws of 2019, item 1292, as amended). 1.3. The purchase transaction is conditional upon having a business account on the website www.playroom.pl and accepting these TERMS AND CONDITIONS OF SALE AND PROVISION OF THE DROPSHIPPING@PLAYROOM SERVICE, INCLUDING THE PROVISION OF PERSONAL DATA.
1.4. The accounts of newly registered Buyers are verified with the CEIDG (Central Registration and Information on Business) or the National Court Register.
1.5. When registering a new account, the Buyer is required to submit an electronic copy of one of the following documents (depending on the type and form of business activity) in the registration form:
1.5.1. an extract from the Central Registration and Information on Business (CEIDG) in PDF format,
1.5.2. an extract from the National Court Register in PDF format.
1.6. The subject of the transaction are the goods presented by the Seller on the website www.playroom.pl at the time of ordering.
1.7. All prices displayed on the website www.playroom.pl are given in Polish zloty (PLN) and are net prices. Additionally, the Seller displays the gross price (including VAT) on the product page.
1.8. The PLAYROOM Wholesale store on the website www.playroom.pl does not conduct retail sales.
1.9. The PLAYROOM Wholesale store providesor the DROPSHIPPING@PLAYROOM service.
1.10. By accepting these Terms and Conditions when registering a business account, the Buyer enters into an agreement with the Seller for the provision of electronic services, consisting of setting up and maintaining a business account in the PLAYROOM wholesale store.
1.11. By accepting these Terms and Conditions when placing an order, the Buyer enters into an agreement with the Seller for the sale of goods from the Commercial Offer and the provision of the DROPSHIPPING@PLAYROOM.PL logistics service.
1.12. Pursuant to Article 589 of the Civil Code, the Seller reserves ownership of the sold movable item until the price is paid.
1.13. By accepting these Terms and Conditions when registering a business account, the Buyer enters into a Personal Data Processing Agreement with the Seller related to the provision of the DROPSHIPPING@PLAYROOM.PL logistics service.
2. ORDER FULFILLMENT CONDITIONS
2.1. The Seller does not specify or require a logistics minimum from the Buyer. 2.2. Orders from the Buyer are accepted exclusively via the website www.playroom.pl.
2.3. Orders are accepted 24 hours a day, year-round.
2.4. Orders placed on weekdays after 3:00 PM, as well as on Saturdays, Sundays, and other public holidays, will be completed and shipped on the next business day following those days.
2.5. Placing an order is binding when the Seller sends a confirmation email to the email address provided by the Buyer in the registration form.
2.6. Order fulfillment is subject to product availability in the Seller's warehouse or from the Seller's suppliers. In the event that some of the goods included in the order are unavailable, the Buyer will be informed of the order status and will decide on the method and date of its fulfillment.
2.7. In the case of limited promotional products, order fulfillment depends on the order in which the Seller receives the order.
2.8. The Seller reserves the right to verify the placed order.
2.9. In cases of justified concern or if these Terms and Conditions are not followed, the Seller will withdraw from the order and the Buyer will be informed thereof.
2.10. Order processing time is influenced by product availability, shipment completion time, and delivery time by the selected courier.
2.11. Orders accepted by the Seller but not paid by the Buyer for 3 consecutive calendar days from the date of receipt of the order will be deleted from the system, and the goods will no longer be reserved for the Buyer.
2.12. The Seller provides Buyers with an XML file for synchronization of:
2.12.1. purchase prices,
2.12.2. wholesale prices,
2.12.3. suggested retail prices,
2.12.4. discounts,
2.12.5. product descriptions,
2.12.6. EAN codes,
2.12.7. SKU codes,
2.12.8. Stock levels,
2.12.9. Promotions.
2.13. The Seller is not responsible for any errors resulting from the incorrect use of the offered XML file by the Buyer.
2.14. The Seller may provide demonstration products to Buyers with a brick-and-mortar store. The conditions for receiving them are:
2.14.1. Purchase of at least two full-value units of the given demonstration product,
2.14.2. Providing the Seller with the postal address of the brick-and-mortar store where the demonstration product will be used,
2.14.3. Signing a loan agreement.
3. SHIPPING ORDERS
3.1. Shipment of goods is carried out via the Logistics Operator and available carriers.
3.2. The Buyer selects the delivery method from those available on the Seller's website at the time of placing the order.
3.3. The ordered goods are shipped to the address indicated in the order form.
3.4. The Buyer is obligated to inspect the shipment for any damage incurred during transport and for completeness in the presence of the person delivering it.
3.5. Receipt of the shipment must be confirmed by a written receipt. A signature will be deemed confirmation that the order matches the contents of the shipment.
3.6. The Seller is not responsible for any errors made by the Buyer in the order form, resulting in the shipment not reaching the recipient, being delivered to an incorrect address, or for refusal to accept the shipment. The Buyer is responsible for the costs of re-shipping and handling the returned shipment.
3.7. If the selected item is available, delivery time is from 1 to 10 business days and depends on the selected shipping method and the country of delivery.
4. COPYRIGHT AND OTHER RIGHTS
4.1. The Seller declares that, as a distributor, it holds the rights to the product images and product descriptions from the offer posted on the website www.playroom.pl and may dispose of them and make them available to Buyers.
4.2. The Seller grants the Buyer free use of photos, product descriptions, other marketing graphics created and made available, and texts posted on the website www.playroom.pl.
4.3. The consent described in point 4.2 applies onlyDuring the period of purchasing goods from the Seller.
4.4. The cessation of purchasing goods from the Seller is considered to be the period in which the Buyer does not place orders for a period of 60 calendar days from the date of the last placed order. After this period, consent to further use of the granted rights ceases automatically and without notice, unless the Buyer obtains further consent from the Seller. Such consent must be granted in writing, including electronically.
4.5. Upon the termination of the consent described in point 4.2., the Buyer agrees to cease using all data received from the Seller, including the XML file, images and marketing graphics obtained from it, product descriptions, and materials subject to the granted consent, and agrees to return any demo goods, POS displays, and store design elements downloaded under the loan agreement.
4.6. Further use of the provided materials after the expiry of the permission to use them is unlawful.
4.7. The Seller's trade name (PLAYROOM) is legally protected.
5. DROPSHIPPING@PLAYROOM SERVICE REGULATIONS
5.1. The subject of the agreement is the provision of the DROPSHIPPING@PLAYROOM service, consisting of:
5.1.1. the Buyer purchasing goods at wholesale prices from the Seller,
5.1.2. logistics processing of the Buyer's order,
5.1.3. delivery of purchased goods by the Buyer to their End Customer in accordance with the order specifications,
5.1.4. complaint handling,
5.1.5. after-sales service,
5.1.6. other additional services included in the Price List.
5.2. All operational activities of the Seller related to the provision of the goods delivery and dropshipping service are performed by the Logistics Operator:
5.2.1. Name: InPost spółka z ograniczoną odpowiedzialnością
5.2.2. Address: Wielicka 28
5.2.3. Zip code and city: 30-552 Kraków
5.3. The Seller's logistics coordinator is the Logistics Operations Department (WOL):
5.3.1. Name: PLAYROOM - LOGISTYKA
5.3.2. Address: Topiel Street 21/11
5.3.3. Zip code and city: 00-342 Warsaw
5.3.4. E-mail: logistyka@playroom.pl
5.3.5. Landline phone number: (+48) 22 101 77 39
5.3.5. Mobile phone number: (+48) 534 688 588
5.4. The DROPSHIPPING@PLAYROOM service is available to any Buyer who accepts the provisions of these Terms and Conditions at the time of placing the order.
5.5. The Buyer cannot modify an order once placed.
5.6. The goods will be shipped:
5.6.1. immediately - if the ordered goods are available in the Seller's warehouse and the order has been paid for, or if the Buyer uses deferred payment (Trade Credit),
5.6.2. after payment is credited to the Seller's account - if payment is made by traditional transfer or via PayU.
5.7. Goods will be delivered in packaging appropriate to the product range and meeting the transport and receipt conditions, as well as in a manner that protects them from damage or destruction during transport.
5.8. The packaging will not bear any markings or descriptions suggesting the contents of the shipment.
5.9. The Seller is responsible for damage, destruction, or loss of goods resulting from improper packaging.
5.10. The Seller reserves the right to extend the shipment date by one business day in the event of the courier's failure to collect the parcels or an excessive number of shipments on a given day.
5.11. If the End Customer fails to collect the shipment or refuses to accept it, it will be sent to the Logistics Operator's office at the Buyer's expense. The cost of returning the shipment is specified in the Price List.
5.12. The Seller agrees not to include any of the Seller's advertising materials, including, in particular, its own advertisements, product samples, leaflets, or other unsolicited materials.
5.13. Shipment of the goods to the End Customer may be suspended in the event of:
5.13.1. the Buyer's delay in paying invoices with deferred payment terms,
5.13.2. three invoices not paid by the Buyer on time.
5.14. Shipment suspended for the above reasons will be resumed only after the full amount has been credited to the Seller's account.
5.15. After shipping the shipment, the Seller will inform the Buyer of the shipment number, which allows it to be tracked in the relevant courier's IT system.
5.16. In the event of errors on the Seller's part related to shipping the parcel, the Seller undertakes to repair the damage free of charge, i.e., by ordering the return of the incorrect shipment, sending a new, correct shipment, or offering a discount.
5.17. In the event of errors on the Buyer's part, the costs of any return, redirection, or redelivery are borne by the Buyer. The costs associated with returning the parcel are specified in the Price List.
5.18. The Buyer is responsible for providing the End Customer with proof of purchase and any other documents required by applicable law.
5.19. The shipment is deemed shipped when the waybill number is made available in the Seller's IT system.
520. In the case of oversized shipments, larger in weight or dimensions, the Seller may refuse to ship the shipment via the courier designated by the Buyer.
6. RETURN OF GOODS
6.1. The Seller allows the Buyer to return the goods:
6.1.1. In the event of an unclaimed parcel, the goods will be delivered to the Logistics Operator's office at the Buyer's expense. The cost of returning the parcel is specified in the Price List.
6.1.2. The Seller undertakes to accept the returned goods for a fee if the parcel is returned due to:
6.1.2.1. the impossibility of delivering it,
6.1.2.2. the End Customer's refusal to accept it,
6.1.2.3. errors related to shipping that are not the Seller's fault.
6.2. The Seller may accept the returned goods for a fee if the End Customer withdraws from the purchase agreement.
6.3. The Seller excludes the possibility of returning goods imported or made to the Buyer's special order.
6.4. Returned goods must not show any signs of use, the protective films must not be tampered with, and the product packaging must not be damaged.
6.5. The Seller may accept returned goods within 30 days of the date of purchase.
6.6. The Buyer is obligated to send the Seller a cover letter listing the returned goods and indicating the invoice number to which the return relates.
6.7. The Seller will charge a fee for accepting returned goods as specified in the Price List. The fee is charged separately for each order.
6.8. The refund does not include shipping costs or fees for additional services.
7. ENTRUSTMENT OF PERSONAL DATA PROCESSING IN CONNECTION WITH THE DROPSHIPPING@PLAYROOM SERVICE
7.1. Pursuant to Art. Pursuant to Article 28 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the "GDPR," due to the fact that during the performance of the Sales Agreement for goods from the Commercial Offer, the Buyer may commission the Seller to perform the DROPSHIPPING@PLAYROOM service, the Buyer concludes a Personal Data Processing Agreement with the Seller, the content of which is specified in Section 7 of the Terms and Conditions.
7.2. The Buyer declares that it is the Controller of the End Customers' Personal Data, which it entrusts to the Seller for processing under the terms and for the purposes specified in Section 7.6 of the Terms and Conditions in connection with the performance of the DROPSHIPPING@PLAYROOM service.
7.3. The Seller becomes the Processor with respect to the processing of the entrusted Personal Data.
7.4. The Seller undertakes to process the Personal Data entrusted to it in accordance with the Terms and Conditions, the GDPR, and other generally applicable laws that protect the rights of data subjects.
SCOPE AND PURPOSE OF DATA PROCESSING
7.5. The type and scope of the End Customer's Personal Data entrusted for processing includes the following standard data:
7.5.1. name and surname,
7.5.2. delivery address,
7.5.3. email address,
7.5.4. telephone number.
7.6. The purpose of entrusting the Processor with personal data processing is to provide the DROPSHIPPING@PLAYROOM service, which includes, among other things: logistics management of the Administrator's order, delivery of purchased goods to the End Customer in accordance with the order specifications, complaint handling, and after-sales service.
7.7. The Processor is authorized to process personal data in paper form and using IT systems. SELLER'S OBLIGATIONS AS A PROCESSOR
7.8. The Seller ensures the security of the processing of entrusted personal data by implementing appropriate technical and organizational measures, appropriate to the type of data entrusted and the risk of infringement of the rights of data subjects.
7.9. The Seller, taking into account the nature of the processing, shall, to the extent possible, assist the Buyer (Data Controller) through appropriate technical and organizational measures in fulfilling its obligation to respond to requests from data subjects regarding the exercise of their rights.
7.10. The Seller, taking into account the nature of the processing and the information available to it, shall assist the Buyer in fulfilling the obligations specified in Articles 32–36 of the GDPR.
7.11. The Seller shall inform the Buyer of the personal data breach immediately, but no later than within 48 hours of becoming aware of it.
7.12. The Seller ensures that the persons authorized to process the entrusted personal data have been familiarized with the personal data protection regulations and the liability for non-compliance therewith, and have undertaken to comply with them and to maintain the confidentiality of the processed personal data and the methods of securing it indefinitely.
7.13. The Seller is obligated to provide the Buyer with all information necessary for the Buyer, as the Controller, to demonstrate compliance with all obligations.defined in these Terms and Conditions and legal provisions, in particular the GDPR.
7.14. The Seller is responsible for the acts and omissions of the persons assisting it to process the entrusted Personal Data, as well as for its own acts and omissions.
RIGHT OF INSPECTION
7.15. The Buyer is entitled to conduct audits of the Seller's compliance with the provisions of the GDPR and these Terms and Conditions, consisting in particular in requesting written information or explanations and – in justified cases – inspecting the places where the Seller processes personal data.
7.16. Inspections may be carried out by the Buyer only during the Seller's business hours and with at least 14 days' notice.
7.17. The Seller has the right to refuse to provide written information or explanations or to grant access to places where personal data is processed to the extent that the audit could threaten the disclosure of personal data other than that processed by the Seller under these Terms and Conditions. In such a case, the Seller is obligated to clearly and comprehensively justify its position in writing.
SUB-ENTRANCE OF PERSONAL DATA PROCESSING
7.18. The Buyer expressly consents to the Seller sub-entrusting the entrusted personal data to other entities (Sub-processors) if this is required for the proper fulfillment of the obligations arising from the provision of the DROPSHIPPING@PLAYROOM service.
7.19. The Seller hereby informs that in order to provide the DROPSHIPPING@PLAYROOM service, it uses the services of the following Sub-processors:
7.19.1. Logistics Operator: InPost Paczkomaty spółka z ograniczoną odpowiedzialnością, with its registered office in Krakow (30-552), ul. Wielicka 28;
7.19.2. Entity operating the company servers: Usługi ITtyczne - Konrad Kraszy, with its registered office in Rzeszów (35-234), Siemieńskiego 22/139. 7.20. The Seller shall inform the Buyer of any intended changes concerning the replacement or addition of other Subprocessors.
7.21. The Seller shall not subcontract the entrusted personal data to third countries within the meaning of the GDPR.
DURATION OF PERSONAL DATA PROCESSING ENTRANCE
7.22. The processing of personal data is entrusted for the duration of the cooperation between the Seller and the Buyer, i.e., for the duration of the Buyer's active business account, extended by the limitation period for claims arising from the service provided.
7.23. Upon termination of the personal data processing entrustment service, at the Buyer's discretion, the Seller shall delete or return all personal data to the Buyer and delete all existing copies thereof, unless applicable law requires the storage of such personal data. 8. PRICE LIST
LOGISTICS FEE (NET PRICE IN PLN) 0.00
Order completion fee, packaging materials, fillers, and protective tape
Fee for all customers for their own label 3.50
DELIVERY WITHIN POLAND (NET PRICE IN PLN)
InPost Courier 15.00
InPost Parcel Lockers 15.00
DHL 20.00
Own Courier - including cash on delivery shipments made under the Buyer's agreements with couriers 0.00
DELIVERY TO EUROPEAN UNION COUNTRIES (NET PRICE IN PLN)
Country Zone Fee
Austria 50
Belgium 55
Bulgaria 55
Croatia 50
Czech Republic 40
Denmark 55
Estonia 40
Finland 55
France 55
Greece 80
Spain 55
Netherlands 50
Ireland 80
Lithuania 40
Luxembourg 50
Latvia 40
Germany 40
Portugal 80
Romania 50
Slovakia 40
Slovenia 55
Sweden 55
Hungary 40
Italy 50
PRICE LIST OF ADDITIONAL SERVICES (NET PRICE IN PLN)
Handling a returned parcel to InPost (with 1 product) is charged as a shipping fee
+5.00 PLN
- acceptance of the 2nd and each subsequent product +1.50 PLN/pc. Returns are possible for PLN 20 + 10% of the returned product value.
9. ACCOUNTING FOR RECEIVABLES, INVOICING, DEFERRED PAYMENT DATES, TRADE CREDIT
9.1. Buyers who do not use deferred payment terms make payments by bank transfer directly to the Seller's account.
9.2. Buyers who use deferred payment terms make payments to the Factor's account, i.e., Santander Bank Polska S.A., account number 19 1090 0004 0004 7001 0000 6702.
9.3. If payment is by bank transfer, proof of payment is the posting of the payment to the Seller's or Factor's account. Transfer instruction confirmations sent to the Seller do not constitute proof of the transfer.
ACCOUNTING FOR RECEIVABLES
9.4. Payments are automatically posted to the Seller's or Factor's account twice per business day. 9.5. When making payments, the Buyer agrees to provide the following information in the transfer reference:
9.5.1. invoice number (e.g., FS 1234) – for deferred payments,
9.5.2. order number for prepaid transactions.
INVOICING
9.6. The Buyer consents to receiving electronic invoices (Article 2, Section 32 – Goods and Services Tax Act).
9.7. The Seller makes electronic invoices available to the Buyer in their Customer Panel on the website www.playroom.pl.
9.8. SpThe Seller issues corrective invoices in accordance with Article 106j, paragraph 1 of the VAT Act and sends them to the Buyer electronically.
9.9. The Buyer issues corrective notes in accordance with Article 106k, paragraph 3 of the VAT Act and delivers them to the Seller electronically.
9.10. Late payment interest is charged on invoices not paid on time (overdue) at the statutory rate for late payment in commercial transactions, as referred to in Article 4 of the Act on Payment Terms in Commercial Transactions, at a rate of 9.5% per annum. This interest is calculated on the value of the overdue obligation (Article 481 of the Act of 23 April 1964 - Civil Code).
DEFERRED PAYMENT DATE
9.11. The Seller may offer the Buyer the option of making purchases with a deferred payment date and trade credit.
9.12. Deferred payment terms are 14 or 30 calendar days.
9.13. Payments for invoices with deferred payment terms are made to the Factor's bank account indicated on the VAT invoice.
9.14. Payments with deferred payment terms are made by the Buyer to Santander Bank Polska S.A., account number 19 1090 0004 0004 7001 0000 6702.
9.15. The settlement date for an invoice with deferred payment terms is the date the amount is credited to the Factor's account.
9.16. Deferred payment terms may be withdrawn by the Seller from the Buyer:
9.16.1. who has three overdue invoices with deferred payment terms,
9.16.2. or against whom debt collection proceedings are in progress.
9.17. A deferred payment term may be revoked from the Buyer after notifying them at least 7 days before the due date.
TRADE CREDIT
9.18. The Seller grants Trade Credit to the Buyer using the deferred payment term.
9.19. The sum of the Buyer's current liabilities may not exceed the granted trade credit.
9.20. If the limit of the granted trade credit is reached, another purchase will only be possible after the current amount due has been paid to the Factor's account.
9.21. Trade credit is revoked from the Buyer:
9.21.1. who has three overdue invoices with deferred payment terms,
9.21.2. or against whom debt collection is in progress.
9.22. Trade credit may be increased or decreased after notifying the Buyer at least 7 days before the newly granted credit. PAYMENT DEMAND AND DEBT COLLECTION
9.23. The Seller sends the Buyer payment demands electronically, and the Buyer agrees to receive them and immediately pay the amount due and any penalty interest to the account indicated on the demand.
9.24. The Buyer agrees to bear all costs of debt collection incurred by the Seller, in particular the fees for the debt collection agency and any court costs.
9.25. The Seller is entitled to compensation for debt collection costs in the amount of €40, provided for in Article 10, Section 1 of the Act of 8 March 2013 on Payment Terms in Commercial Transactions (Journal of Laws of 2019, item 2020), without the need to prove that these costs were incurred.
9.26. A claim for compensation in the amount of €40 arises after the expiry of the payment deadlines established in the contract or established in accordance with Article 7, Section 1. 3 and Art. 8, sec. 4 of this Act.
10. COMPLAINT PROCEDURES
10.1. The complaints procedure described below applies exclusively to the relationship between the Buyer and the Seller.
10.2. The Seller does not accept complaints directly from the Buyer's End Customer.
10.3. The Buyer accepts complaints from the End Customer under the terms and conditions specified in its Regulations and in accordance with legal provisions.
10.4. The Buyer makes a decision regarding the complaint after verifying the complaint's specificity.
10.5. The Buyer should report any doubts regarding the validity of the complaint or any irregularities in the functioning of the goods to the Seller (Logistics Operations Department - sec. 5.3.), who will assist in making a preliminary complaint decision.
10.6. If determining the cause of the equipment malfunction is impossible or if service requires immediate action, the Seller will provide the Buyer with information regarding further proceedings.
10.7. The Buyer submits a complaint via the complaint form in their Customer Panel, providing:
10.7.1. the order number or invoice number to which the complaint pertains,
10.7.2. the product being complained about,
10.7.3. a detailed description of the complaint.
10.8. In response, the Buyer will receive a confirmation of receipt of the complaint from the Seller and information on the progress of the proceedings.
10.9. Acceptance of the complaint means that the Buyer will receive the goods free of defects and they will be delivered to the Buyer's registered office.
10.10. Failure to accept the complaint will result in the goods being returned to the Buyer at their expense.
11. FINAL PROVISIONS
11.1. The competent court for resolving any disputes arising in connection with the Seller's activities is the competent court.for the Seller's registered office.
11.2. In matters not covered by these Terms and Conditions, the provisions of the Civil Code, the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2020, item 344, as amended), the GDPR, and other relevant provisions of Polish law shall apply.
11.3. These Terms and Conditions are effective from 1 May 2021.
Updated on 2 March 2026