Regulations

The online wholesaler operating at www.playroom.pl is run by:

PLAYROOM LIMITED LIABILITY COMPANY
ul. Prosta 2/14, 00-850 Warsaw

KRS: 0001006865
NIP: 5272898555
REGON: 383865269
EORI: PL527289855500000
EU VAT: PL5272898555
BDO: 000439737

Bank accounts:
PLN: PL31 1560 0013 2028 4649 4000 0001
EURO: PL74 1560 0013 2028 4649 4000 0003
GBP: PL20 1560 0013 2028 4649 4000 0005
USD: PL47 1560 0013 2028 4649 4000 0004
BIC/SWIFT: GBGCPLPK

Contact details:
|| Logistics Operations Department || Tel. (+48) 22 101 77 39 || logistyka@playroom.pl ||

REGULATIONS OF SALE AND PROVISION OF THE DROPSHIPPING@PLAYROOM SERVICE, INCLUDING THE PROVISION OF PERSONAL DATA
(valid from May 1, 2021)

PLAYROOM is a Polish authorized distributor of premium erotic products and a direct importer of many key brands. It operates on the basis of international bilateral agreements, conducting sales in Poland, the European Union and Ukraine.

Whenever the following terms are used in the further part of these Regulations, they should be assigned the meanings indicated below:

Personal data - this means any information about an identified or identifiable natural person ("data subject")

DROPSHIPPING@PLAYROOM - the name of the service called DROPSHIPPING@PLAYROOM ordered by the Buyer and provided by the Seller, consisting in direct delivery to the End Customer of goods from the Commercial Offer purchased by the Buyer from the Seller.

Business Day - every day from Monday to Friday, excluding public holidays.

Factor - Santander Factoring spółka z ograniczoną odpowiedzialnością, Al. Jana Pawła II 17, Warsaw, NIP 8971679435.

End Customer – a natural person (consumer) or entrepreneur with whom the Buyer has concluded a sales agreement for goods purchased from the Seller.

Civil Code or k.c – the act of 23 April 1964, the Civil Code (Journal of Laws of 2019, item 1145, as amended)

Trader Credit – a limit granted by the Seller to the Buyer using the deferred payment term

Buyer – an entrepreneur conducting business activity in the form of online sales, purchasing goods from the Seller from the Commercial Offer together with the DROPSHIPPING@PLAYROOM service or without it, having an active account on the Seller's website located at http://www.playroom.pl The Buyer may be a natural person conducting business activity entered into the Central Register and Information on Business Activity (CEIDG) concludes a Sales Agreement directly related to the business activity conducted by him and it has a professional character for such an Entrepreneur resulting in particular from the subject of the business activity performed by such Entrepreneur made available in CEIDG.

Deferred Payment Date – a form of payment provided to the Buyer by the Seller

Commercial Offer – all goods offered by the Seller for sale to Buyers, available for purchase via the Seller's website located at http://www.playroom.pl.

Logistics Operator – an enterprise conducting logistics operations on behalf of and for the Seller.

Regulations – these Regulations.

Seller – PLAYROOM sp. z o.o. ul. Prosta 2/14, 00-850 Warsaw, NIP: 5272898555.

1. PARTIES TO THE TRANSACTION, REGISTRATION, OFFER

1.1. The party selling the products included in the offer on the website www.playroom.pl is PLAYROOM sp. z o.o. ul. Prosta 2/14, 00-850 Warsaw, NIP: 5272898555, hereinafter referred to as the Seller.

1.2. The party making purchases on the www.playroom.pl website, hereinafter referred to as the Buyer, is an entrepreneur in accordance with art. 4 of the Act of 6 March 2018 - Entrepreneurs' Law (Journal of Laws of 2019, item 1292, as amended).

1.3. The condition for conducting a purchase transaction is to have a company account on the www.playroom.pl website and accept these SALES REGULATIONS AND THE PROVISION OF THE DROPSHIPPING@PLAYROOM SERVICE WITH THE PROVISION OF PERSONAL DATA.

1.4. The accounts of newly registered Buyers are verified in CEIDG or in the National Court Register.

1.5 During the registration of a new account, the Buyer is obliged to send an electronic copy of one of the following documents to the address info@playroom.pl (depending on the type and form of conducting business activity):

1.5.1 an extract from the Central Registration and Information on Business (CEIDG) in PDF format,

1.5.2 an extract from the National Court Register in PDF format.

1.6 The subject of the transaction are goods presented by the Seller on the website www.playroom.pl at the time of placing the order.

1.7 All prices presented on the website www.playroom.pl are given in Polish zloty (PLN) and are net prices. Additionally, the Seller presents the gross price (including VAT) in the product card.

1.8 The PLAYROOM Wholesale Store on the website www.playroom.pl does not conduct retail sales.

1.9 The PLAYROOM Wholesale Store provides the DROPSHIPPING@PLAYROOM service as part of its distribution.

1.10 By accepting these Regulations when registering a company account, the Buyer enters into an agreement with the Seller for the provision of services by electronic means, consisting in setting up and maintaining a company account in the PLAYROOM wholesale store.

1.11. By accepting these Regulations when placing an order, the Buyer enters into an agreement with the Seller for the sale of goods from the Commercial Offer and the provision of the logistics service DROPSHIPPING@PLAYROOM.PL.

1.12 Based on art. 589 of the Civil Code, the Seller reserves the ownership of the sold movable item until the price is paid.

1.13. By accepting these Regulations when registering an account f

irmowego concludes with the Seller an Agreement on entrusting the processing of personal data related to the provision of the logistics service DROPSHIPPING@PLAYROOM.PL.

2. CONDITIONS OF ORDER FULFILLMENT

2.1 The Seller does not specify and does not require a logistics minimum from the Buyer.

2.2 Orders from the Buyer are accepted exclusively via the website www.playroom.pl.

2.3 Orders are accepted 24 hours a day throughout the year.

2.4 Orders placed on weekdays after 3:00 p.m. as well as on Saturdays, Sundays and other public holidays will be completed and sent on the next working day following these days.

2.5 Placing an order is binding at the moment when the Seller's feedback confirming the placement of the order is received at the e-mail address provided by the Buyer in the registration form.

2.6 The condition for the execution of the order is the availability of the product in the warehouse or from the Seller's suppliers. In the event of unavailability of some of the goods covered by the order, the Buyer is informed about the status of the order and decides on the method and date of its execution.

2.7 The Buyer pays in advance for the first 3 orders.

2.8 In the case of the sale of promotional products, the number of which is limited, the execution of orders depends on the order in which the order is received by the Seller.

2.9 The Seller reserves the right to verify the placed order.

2.10 In cases raising justified concerns and when these Regulations are not observed, the Seller will withdraw from the execution of the order and the Buyer will be informed of this fact.

2.11 The time of order execution is influenced by the availability of the product, the time of completing the shipment and the time of delivery of the shipment by the selected courier.

2.12 Orders accepted by the Seller but not paid by the Buyer for 3 consecutive calendar days counted from the date of receipt of the order are deleted from the system and the goods are no longer reserved for the Buyer.

2.13 The Buyer undertakes to comply with the restrictions imposed by manufacturers regarding the sale of goods on third-party platforms, including:

2.13.1 Allegro,

2.13.2 Ebay,

2.13.3 Amazon,

in order to maintain the prestigious image of the products.

2.14 The Seller provides Buyers with an XML file for the purpose of synchronizing:

2.14.1 purchase prices,

2.14.2 wholesale prices,

2.14.3 suggested retail prices,

2.14.4 discounts,

2.14.5 product descriptions,

2.14.6 EAN codes,

2.14.7 SKU codes,

2.14.8 stock levels,

2.14.9 promotions.

2.15 The Seller is not responsible for any errors resulting from the use of the offered XML file by the Buyer.

2.16 The Seller may provide the Buyer with a brick-and-mortar store with demonstration products. The condition for receiving them is:

2.16.1 purchase of at least 2 pieces of a full-value product of a given demonstration product,

2.16.2 providing the Seller with the postal address of the brick-and-mortar store in which the demonstration product will be used,

2.16.3 signing a loan agreement.

3. SHIPPING ORDERS

3.1 The goods are shipped via the Logistics Operator and available carriers.

3.2 The Buyer selects the type of delivery from those available on the Seller's website at the time of placing the order.

3.3 The ordered goods are sent to

3.3.1 the Buyer's registered office,

3.3.2 to the address of the end customer indicated in the order form in the case of the DROPSHIPPING@PLAYROOM.PL service.

3.4 The Buyer is obliged to check the shipment for any damage caused during transport and its completeness in the presence of the person delivering it. The condition for considering a complaint regarding quantity or quality is to draw up a complaint protocol in the presence of an employee of the courier company.

3.5 Receipt of the shipment must be confirmed by a written receipt. Upon receipt, all risks related to possession and use, in particular the risk of loss or damage, are transferred to the Buyer. The signature will be treated as confirmation of the compliance of the order with the contents of the shipment.

3.6 The Seller is not responsible for any errors made by the Buyer in the order form, as a result of which the shipment did not reach the addressee, arrived at an incorrect address, or for refusal to accept the shipment. The costs related to re-dispatch and handling of the returned shipment are borne by the Buyer.

3.7 If the selected goods are available, the delivery time is from 1 to 10 working days and depends on the selected form of delivery and the country of delivery.

4. COPYRIGHTS AND OTHER RIGHTS

4.1 The Seller declares that as a distributor, it has the rights to the photos of products and product descriptions from the offer placed on the website www.playroom.pl, may dispose of them and make them available to the Buyer.

4.2 The Seller allows the Buyer to use the photos, product descriptions, other marketing graphics made and made available and texts placed on the website www.playroom.p free of charge

l.

4.3 The consent described in point 4.2. is valid only during the period of purchasing goods from the Seller.

4.4 The period in which the Buyer did not place orders for a period of 60 calendar days from the date of the last placed order is considered to be the cessation of purchasing goods from the Seller. After this period, the consent to continue using the granted rights ceases automatically and is withdrawn without notice, unless the Buyer obtains further consent from the Seller. Such consent must be granted in writing, including in electronic form.

4.5 Upon the cessation of the consent described in point 4.2., the Buyer undertakes to cease using all data received from the Seller, including the XML file, photos and marketing graphics obtained from it, product descriptions, materials that are the subject of the granted consent, and undertakes to return the demonstration goods, POS, and shop design elements downloaded under the loan agreement.

4.6 Further use of the materials provided despite the expiry of the permission to use them is unlawful.

4.7 The Seller's trade name (PLAYROOM) is legally protected.

5. DROPSHIPPING@PLAYROOM SERVICE REGULATIONS

5.1 The subject of the agreement is the provision of the DROPSHIPPING@PLAYROOM service consisting of:

5.1.1 the Buyer purchasing goods at wholesale prices from the Seller,

5.1.2 logistics handling of the Buyer's order,

5.1.3 delivery of the purchased goods by the Buyer to their End Customer in accordance with the order specification,

5.1.4 complaint handling,

5.1.5 after-sales service,

5.1.6 other additional services included in the Price List.

5.2 All operational activities of the Seller related to the provision of goods delivery and dropshipping services are performed by the Logistics Operator:

5.2.1 Name: InPost Sp. z o. o.

5.2.2 Address: Wielicka 28

5.2.3 Postal code and city: 30-552 Kraków

5.3 The logistics coordinator of the Seller is the Logistics Operations Department (WOL):

5.3.1 Name: PLAYROOM - LOGISTYKA

5.3.2 Address: ul. Nowogrodzka 42/15

5.3.3 Postcode and city: 00-695 Warsaw

5.3.4 E-mail: logistyka@playroom.pl

5.3.5 Phone: (+48) 22 101 77 39

5.3.6 Mobile: (+48) 534 688 588

5.4 The DROPSHIPPING@PLAYROOM service can be used by any Buyer who accepts the provisions of these Regulations at the time of placing the order.

5.5 The Buyer cannot modify the placed order.

5.6 The goods will be sent:

5.6.1 immediately - if the ordered goods are available in the Seller's warehouse and the order has been paid for or when the Buyer uses a deferred payment date (Trade Credit),

5.6.2 after the payment has been posted to the Seller's account - in the case of choosing payment by traditional transfer or making a payment via Tpay.

5.7 The goods will be delivered in packaging adapted to the assortment properties and meeting the conditions of transport and receipt, as well as in a way that protects them from damage or destruction during transport.

5.8 The packaging will not bear any markings or descriptions suggesting the contents of the shipment.

5.9 The Seller is liable for damage, destruction or loss of goods resulting from improper packaging.

5.10 The risk of loss or damage to the goods and the ownership of the goods passes to the Buyer upon delivery of the goods to the carrier.

5.11 The Seller reserves the right to postpone the shipping date by one business day in the event of the courier not appearing to collect the parcels or an excessive number of parcels on a given day. In such a case, the Seller will inform the Buyer about the postponement of the shipment date.

5.12 In the event of failure to collect the parcel or refusal to accept it by the End Customer, it will be sent to the headquarters of the Logistics Operator at the Buyer's expense.

5.13 The Seller will issue the Buyer a VAT invoice for the amount corresponding to the costs of return shipment with a payment deadline of 7 days. The cost of returning the parcel is specified in the Price List.

5.14 The Seller undertakes not to attach any advertising materials of the Seller, including in particular its own advertisements, product samples, leaflets and other unsolicited materials.

5.15 The shipment of goods to the End Customer may be suspended in the event of:

5.15.1 delays by the Buyer in payments for invoices with a deferred payment date,

5.15.2 three unpaid invoices by the Buyer on time.

5.16 Resumption of shipment suspended for the above reasons will only occur after the full amount due has been credited to the Seller's account.

5.17 After sending the shipment, the Seller will inform the Buyer of the shipment number enabling its tracking in the IT system of the given courier.

5.18 In the event of errors on the part of the Seller related to the shipment, the Seller undertakes to repair the damage free of charge, i.e. order the return of the erroneous shipment, send a new, correct shipment or offer a discount. In such a case, the Buyer is not entitled to any cost of lost opportunities or cost of lost

benefits.

5.19 In the event of errors on the Buyer's side, the costs of any return, redirection, or re-delivery shall be covered by the Buyer. The costs associated with returning the parcel are specified in the Price List.

5.20 The Buyer is obliged to provide the End Customer with proof of purchase and any other documents required by the currently applicable provisions of law.

5.21 The shipment is considered to have been sent when the consignment number is made available in the Seller's computer system.

5.22 In the case of oversized shipments, the Seller may request additional fees for a shipment of greater weight or size or refuse to send the shipment by the courier indicated by the Buyer.

6. RETURN OF GOODS

6.1 The Seller allows the Buyer to return the goods:

6.1.1 In the event of returning an uncollected parcel, the goods will be delivered to the Buyer at their expense or the Buyer may use a paid return of the goods.

6.1.2 The Seller undertakes to accept the returned goods for a fee and issue a correction invoice in the event of the return of the parcel due to:

6.1.2.1 the impossibility of delivering it,

6.1.2.2 the refusal to accept it by the End Customer,

6.1.2.3 errors related to sending the parcel that were not the fault of the Seller.

6.2. The Seller may accept the returned goods for a fee in the event of the End Customer withdrawing from the purchase agreement.

6.3. The Seller excludes the possibility of returning goods imported or made to the Buyer's special order.

6.4. The returned goods may not bear traces of use, the protective foils may not be damaged, the product packaging may not be damaged.

6.5. The Seller may accept the returned goods within 30 days from the date of purchase.

6.6. The Buyer is obliged to send the Seller a cover letter with a list of the returned goods and an indication of the invoice number to which the return applies.

6.7. The Seller will charge a fee for accepting returned goods as specified in the Price List. The fee is charged separately for each invoice.

6.8. The refund of the cost of goods does not include transport costs and fees for additional services.

7. ENTRUSTING THE PROCESSING OF PERSONAL DATA IN CONNECTION WITH THE IMPLEMENTATION OF THE DROPSHIPPING@PLAYROOM SERVICE

7.1. Pursuant to art. 28 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as "GDPR" due to the fact that during the performance of the Agreement for the sale of goods from the Commercial Offer, the Buyer may commission the Seller to perform the DROPSHIPPING@PLAYROOM service, the Buyer concludes with the Seller an Agreement for entrusting the processing of personal data with the content specified in point 7 of the Regulations.

7.2. The Buyer declares that it is the Administrator of the Personal Data of End Customers, which it entrusts to the Seller for processing on the principles and for the purpose specified in point 7.6. of the Regulations in connection with the implementation of the DROPSHIPPING@PLAYROOM service.

7.3. The Seller becomes the Processor in the scope of processing the entrusted Personal Data.

7.4. The Seller undertakes to process the entrusted Personal Data in accordance with the Regulations, GDPR and other generally applicable provisions of law that protect the rights of data subjects.

SCOPE AND PURPOSE OF ENTRUSTING DATA PROCESSING

7.5 The type and scope of the End Customer's Personal Data entrusted for processing includes ordinary data in the scope of:

7.5.1. name and surname,

7.5.2. delivery address,

7.5.3. e-mail address,

7.5.4. telephone number.

7.6 The purpose of entrusting the Processor with the processing of personal data is to implement the DROPSHIPPING@PLAYROOM service, including, among others: logistics handling of the Administrator's order, delivery of purchased goods to the End Customer in accordance with the order specification, complaint handling and after-sales service.

7.7. The Processor is authorized to process personal data in paper form and using IT systems.

OBLIGATIONS OF THE SELLER AS A PROCESSOR

7.8. The Seller ensures the security of the processing of entrusted personal data by implementing appropriate technical and organizational measures, adequate to the type of entrusted data and the risk of violating the rights of persons to whom such data relates.

7.9. The Seller, taking into account the nature of the processing, shall, to the extent possible, assist the Buyer (Data Controller) through appropriate technical and organizational measures to fulfill the obligation to respond to the requests of the data subject in the scope of exercising their rights.

7.10. The Seller, taking into account the nature of the processing and the information available to it, shall assist the Buyer to fulfill the obligations specified in art. 32–36 of the GDPR.

7.11. The Seller is obliged to immediately, but no later than within 48 hours after finding a breach of personal data protection, inform the Buyer

ego about the situation.

7.12. The Seller ensures that the persons authorized to process the entrusted personal data have been familiarized with the provisions on the protection of personal data and with the responsibility for non-compliance therewith, and have also undertaken to comply with them and to indefinitely maintain the confidentiality of the processed personal data and the methods of securing them.

7.13. The Seller is obliged to provide the Buyer with all information necessary for the Buyer as the Administrator to demonstrate compliance with all obligations specified in these Regulations and legal regulations, in particular the GDPR.

7.14. The Seller is responsible for the actions and omissions of the persons with whose help it will process the entrusted Personal Data, as well as for its own actions or omissions.

CONTROL RIGHT

7.15. The Buyer is entitled to conduct audits of the compliance of the Seller's processing of the entrusted personal data with the provisions of the GDPR and these Regulations, consisting in particular of requesting written information or explanations and - in justified cases - inspections of the places where the Seller processes personal data.

7.16. Inspections may be carried out by the Buyer only during the Seller's working hours and with a minimum of 14 days' notice.

7.17. The Seller has the right to refuse to provide written information or explanations and to grant access to the places where personal data is processed to the extent that the Audit could threaten the disclosure of personal data other than those processed by the Seller under these Regulations. In such a case, the Seller is obliged to clearly and exhaustively justify its position in writing.

SUB-ENTRUSTING THE PROCESSING OF PERSONAL DATA

7.18. The Buyer expresses general consent for the Seller to sub-entrust the entrusted personal data to other entities (Sub-processors), if this is required for the proper performance of the obligations resulting from the implementation of the DROPSHIPPING@PLAYROOM service.

7.19. The Seller informs that in order to implement the DROPSHIPPING@PLAYROOM service, it uses the services of the following Sub-processors:

7.19.1. Logistics Operator: InPost Paczkomaty Sp. z o. o. with its registered office in Krakow (30-552) ul. Wielicka 28;

7.19.2. Entity servicing company servers: Informatics Services - Konrad Kraszy with its registered office in Rzeszów (35-234) Siemieńskiego 22/139, NIP: 7941723154

7.20. The Seller shall inform the Buyer of any intended changes concerning the replacement or addition of other Sub-Processors.

7.21. The Seller shall not sub-entrust the entrusted personal data to third countries within the meaning of the GDPR.

DURATION OF ENTRUSTMENT OF PERSONAL DATA PROCESSING

7.22. The entrustment of personal data processing is made for the duration of cooperation between the Seller and the Buyer, i.e. for the period of the Buyer's possession of an active business account extended by the limitation period for claims resulting from the service provided.

7.23 After the end of the provision of the service of entrusting the processing of personal data, depending on the Buyer's decision, the Seller shall delete or return all personal data to the Buyer and delete all existing copies thereof, unless applicable law requires the storage of such personal data.

8. PRICE LIST

LOGISTICS FEE (NET PRICE IN PLN) 0.00
Order completion service, cost of packaging materials, fillers, security tape
Fee for all customers for their own label 3.5
DELIVERY WITHIN POLAND (NET PRICE IN PLN)
InPost courier 15.00
InPost parcel lockers 15.00
DHL 20.00
Own courier - including cash on delivery shipments carried out on the basis of the Buyer's agreements with couriers 0.00
DELIVERY TO EUROPEAN UNION COUNTRIES (NET PRICE IN PLN)
Country Zone fee
Austria 87
Belgium 87
Bulgaria 138
Croatia 128
Cyprus 138
Czech Republic 87
Denmark 87
Estonia 87
Finland 87
France 138
Greece 138
Spain 138
Netherlands 87
Ireland 138
Lithuania 87
Luxembourg 8
Latvia 87
Malta 601
Mpnako 138
Germany 87
Portugal 138
Romania 138
Slovakia 87
Slovenia 87
Sweden 87
Hungary 87
Great Britain and Northern Ireland 112
Italy 128
PRICE LIST OF ADDITIONAL SERVICES (NET PRICE IN PLN)
Handling of a parcel returning to InPost (with 1 product) as a shipping fee
+5.00 PLN
- acceptance of the 2nd and each subsequent product +1.50 PLN/pc.
Possibility of returning goods
20 PLN + 10% of the value of the returned product

9. ACCOUNTING OF RECEIVABLES, INVOICING, DEFERRED PAYMENT DATE, TRADE CREDIT

9.1. The Buyer who does not use the deferred payment date makes the payment by bank transfer directly to the Seller's account. For making the payment via Przelewy24, the Seller charges a 2% commission.

9.2. The Buyer who uses the deferred payment date makes the payment to the Factor's account, i.e. Santander Bank Polska S.A. account number 19 1090 0004 0004 7001 0000 6702.

9.3 In the case of choosing payment by bank transfer, the proof of payment is the posting of the payment to the S account

Seller or Factor, and transfer order confirmations sent to the Seller do not constitute proof of the transfer.

ACCOUNTING OF RECEIVABLES

9.4 Payments are automatically recorded in the Seller's or Factor's account twice per business day.

9.5 When making payments, the Buyer undertakes to enter in the transfer title:

10.4.1 invoice number (e.g. FS 1234) - for deferred payments,

10.4.2 order number for prepayment transactions.

INVOICING

9.6 The Buyer agrees to receive electronic invoices (Article 2, item 32 - Act on Goods and Services Tax).

9.7 The Seller makes electronic invoices available to the Buyer in their Customer Panel on the website www.playroom.pl.

9.8 The Seller issues corrective invoices in accordance with Article 106j, paragraph 1 of the VAT Act and sends them to the Buyer in electronic form.

9.9 The Buyer issues correction notes in accordance with art. 106k sec. 3 of the VAT Act and delivers them to the Seller in electronic form.

9.10 For invoices not paid on time (overdue), default interest is charged at the statutory interest for delays in commercial transactions, referred to in the Act in art. 4 of the Act on payment terms in commercial transactions at the rate of 9.5% per annum. This interest is calculated from the value of the overdue obligation (art. 481 of the Act of 23 April 1964 - Civil Code).

DEFERRED PAYMENT DATE

9.11 The Seller may offer the Buyer the possibility of making purchases with a deferred payment date together with trade credit.

9.12 The deferred payment terms are: 14 or 30 calendar days.

9.13 Payments for invoices with a deferred payment date are made to the bank account of the Factor indicated on the VAT invoice.

9.14 Payments with a deferred payment date are made by the Buyer to the account of Santander Bank Polska S.A., account number 19 1090 0004 0004 7001 0000 6702.

9.15. The date of settlement of the payment of the amount due for an invoice with a deferred payment date is the date on which the amount due is posted to the Factor's account.

9.16. The deferred payment date may be withdrawn by the Seller from the Buyer:

10.15.1. who has 3 overdue invoices with a deferred payment date

10.15.2. or against whom debt collection is underway.

9.17. The deferred payment date may be withdrawn from the Buyer after notifying him at that time at least 7 days before the expiry of the due date.

TRADE CREDIT

9.18. The Seller grants Trade Credit to the Buyer using the deferred payment term.

9.19. The sum of the Buyer's current liabilities cannot exceed the granted trade credit.

9.20. In the event of reaching the limit of the granted trade credit, making another purchase will be possible only if the current amount due is paid to the Factor's account.

9.21. Trade credit is withdrawn from the Buyer:

10.20.1. who has 3 overdue invoices with deferred payment terms

10.20.2. or against whom debt collection is underway.

9.22. Trade credit may be increased or decreased after the Buyer has been notified at that time at least 7 days before the newly granted credit.

PAYMENT CALLS AND DEBT COLLECTION

9.23 The Seller sends the Buyer payment calls in electronic form and the Buyer undertakes to receive them and immediately settle the debt and penalty interest to the account indicated on the call.

9.24 The Buyer agrees to bear all costs of debt collection incurred by the Seller, in particular the costs of the debt collection company's remuneration and any court costs.

9.25 Compensation for debt recovery costs in the amount of EUR 40, provided for in art. 10 sec. 1 of the Act of 8 March 2013 on payment terms in commercial transactions (Journal of Laws of 2019, item 2020), is due to the Seller without the need to prove that these costs were incurred.

9.26 The claim for compensation in the amount of EUR 40 arises after the expiry of the payment terms set in the agreement or established in accordance with art. 7 sec. 3 and art. 8 sec. 4 of this Act.

10. COMPLAINT PROCEDURES

The complaint procedure described below applies exclusively to the relationship between the Buyer and the Seller.

10.1 The Seller does not accept complaints directly from the Buyer's End Customer.

10.2 The Buyer accepts complaints from the End Customer on the terms specified in its Regulations and in accordance with the provisions of law.

10.3 The Buyer makes a complaint decision after verifying the complaint and its properties.

10.4 The Buyer reports doubts as to the validity of the complaint or irregularities in the functioning of the goods to the Seller (Logistics Operations Department - par. 5.3.), who helps to make a preliminary complaint decision.

10.5 If it is not possible to determine the causes of the equipment malfunction or if service activities require direct action, the Seller will provide the Buyer with information on further proceedings

.

10.6 The Buyer shall send a complaint using the complaint form from their Customer Panel, providing:

11.6.1 the order number or invoice number to which the complaint relates,

11.6.2 indication of the product being complained about,

11.6.3 a detailed description of the complaint.

10.7 In response, the Buyer shall receive a confirmation of receipt of the complaint from the Seller and information on the course of the proceedings.

10.8 Acceptance of the complaint means that the Buyer will receive goods free from defects and they will be delivered to the Buyer's registered office.

10.9 Failure to accept the complaint shall result in the goods being sent back to the Buyer at their expense.

10.10 Returns and other shipments delivered to the Seller by the Buyer's End Customers shall not be considered or accepted unless the Parties agree otherwise.

10.11 The Seller shall charge the costs of logistics services for shipments delivered directly to the Seller in accordance with point 11.10. according to the rates in the Price List.

11. FINAL PROVISIONS

11.1 The competent court for resolving any disputes arising in connection with the Seller's activity is the court competent for the Seller's registered office.

11.2 In matters not regulated by the above Regulations, the provisions of the Civil Code, the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2020, item 344, as amended), the GDPR and other relevant provisions of Polish law shall apply.

11.3 These Regulations shall apply from 01.05.2021.