Regulations

 The online store available on www.playroom.pl is run by: 

PLAYROOM SPÓŁKA Z O.O.
UL. PROSTA 2/14
00-850 WARSZAWA
 

EU VAT: PL5272898555   -   Business Registration No.: 383865269
EORI:PL527289855500000   -   DUNS:  850922433

Bank account numbers:

PLN: PL31 1560 0013 2028 4649 4000 0001
EURO: PL74 1560 0013 2028 4649 4000 0003
GBP: PL20 1560 0013 2028 4649 4000 0005
USD: PL47 1560 0013 2028 4649 4000 0004
BIC/SWIFT: GBGCPLPK

Contact details:
Logistics Operations Department || ul. Nowogrodzka 42/15, 00-695 Warszawa || Tel. (+48) 22 101 77 39 || e-mail: logistyka@playroom.pl 

PLAYROOM is a Polish authorized distributor of premium erotic products and direct importer of many leading brands. It operates on the basis of the international bilateral agreements by selling products in Poland, in the European Union and in Ukraine. To fulfill the obligation of protecting the environment, PLAYROOM cooperates with Elektro-System Organizacja Odzysku Sprzętu Elektrycznego i Elektronicznego S.A. (GIOŚ E0009822SA).

TERMS AND CONDITIONS OF SELLING AND RENDERING DROPSHIPPING@PLAYROOM SERVICE, ENTRUSTING PERSONAL DATA

Any references hereinafter to the following notions in these terms and conditions shall be deemed to mean the following:

  • DROPSHIPPING@PLAYROOM – name of the service called DROPSHIPPING@PLAYROOM ordered by the Buyer and provided by the Seller, requiring direct delivery of goods to the Final Customer. The goods come from the trade offer purchased by the Buyer from the Seller.
  • Working day – every day from Monday until Friday, excluding bank holidays.
  • Final Customer – natural person (consumer) or business entity with whom the Buyer concluded the sales agreement for the item purchased from the Seller.
  • Trade credit – a 7-day deferred payment for the goods and services purchased, granted to the Buyer upon request.
  • Buyer – an entrepreneur who runs business in the form of online sales, purchases goods from the trade offer along with Dropshipping@Playroom service or without it from the Seller, has an active account on the Seller’s online platform available on http://www.playroom.pl.
  • Trade offer – all goods provided by the Seller for sale to the benefit of Buyers, purchasable via the Seller’s online platform available on http://www.playroom.pl.
  • Logistics operator – an enterprise undertaking logistics operations on behalf of and to the benefit of the Seller.
  • Terms and conditions – these Terms and Conditions.
  • Seller – PLAYROOM FRÖHLICH, STRZELECKI SPÓŁKA JAWNA, ul. Prosta 2/14, 00-850 Warszawa, NIP [taxpayer’s ID]: 5272898555.

1. PARTIES TO THE TRANSACTION, REGISTRATION, OFFER

1.1. The party which sells products included in the offer on the website www.playroom.pl is PLAYROOM FRÖHLICH, STRZELECKI SPÓŁKA JAWNA, ul. Prosta 2/14, 00-850 Warszawa, NIP [taxpayer’s ID]: 5272898555, hereinafter referred to as the Seller.

1.2. The party which makes a purchase on the website www.playroom.pl, hereinafter called the Buyer, is the business entity pursuant to the act on economic freedom law dated 2 July 2004, as amended. 

1.3. To make the purchase successful, it is necessary to have a company account on the website www.playroom.pl and accept these TERMS AND CONDITIONS OF SELLING AND PROVIDING DROPSHIPPING@PLAYROOM SERVICE, AND ENTRUSTING PERSONAL DATA .

1.4. Accounts of newly registered Buyers are inspected in CEIDG [Central Business Register and Information Service] or in the National Court Register.

1.5. In the process of registering a new account, the Buyer is obligated to send a copy of one of the documents listed below to the e-mail address: info@playroom.pl (depending on the type and form of business):

1.5.1. extract from the Central Business Register and Information Service (CEIDG) in PDF format,

1.5.2. extract from the National Court Register in PDF format.

1.6. The subject of the transaction are goods presented by the Seller on the website www.playroom.pl at the moment of placing the order.

1.7. All prices available on the website www.playroom.pl are expressed in Polish zlotys (PLN) and are net prices. Additionally, the Seller presents gross prices in the product data sheet (VAT-inclusive).

1.8. PLAYROOM wholesale company does not run the retail outlet on the website www.playroom.pl.

1.9.  As part of its distribution services, PLAYROOM wholesale company renders the service - DROPSHIPPING@PLAYROOM.

1.10. By accepting these Terms and Conditions, the Buyer and Seller conclude the sales agreement for goods from the trade offer and for logistics service DROPSHIPPING@PLAYROOM.PL.

1.11. Pursuant to the art. 589 of the civil code, the Seller reserves a right to remain in possession of the tangible item sold until the payment has been made.

2. TERMS OF PROCESSING THE ORDER

2.1. The Seller does not specify and does not require the Buyer to provide minimum delivery requirements.

2.2. The orders from the Buyer are taken solely via the website www.playroom.pl.

2.3.  The orders are taken 24 hours a day, all year long.

2.4.  The orders placed on weekdays after 3pm, including Saturdays, Sundays and other bank holidays, will be completed and shipped on the nearest working day that follows these days.

2.5. The placement of the order is found binding when the Seller sends the confirmation of the order to the e-mail address entered by the Buyer in the registration form.

2.6. The order is processed on condition that products are available in the warehouse or at the Seller’s suppliers. If some goods covered by the order are unavailable, the Buyer is informed about the status of the order and decides about the way and deadline for processing.

2.7.  The first 3 orders must be paid for in advance by the Buyer.

2.8. With regard to the sale of products covered by the special offer whose number is limited, the order processing depends on which orders were placed first.

2.9. The Seller reserves a right to verify the order placed.

2.10. In cases which raise justified doubts and when these Terms and Conditions are not followed, the Seller shall withdraw from processing the order and the Buyer shall be notified of this.

2.11. The lead time is influenced by the availability of the product, parcel completing time as well as time of delivery by the selected courier.

2.12. The orders taken by the Seller and unpaid by the Buyer for 3 subsequent calendar days counted from the day on which the order was taken are deleted from the system and the products cease to be reserved for the Buyer.

2.13. The Buyer undertakes to follow the limitations imposed by manufacturers regarding sale of goods on third parties’ platforms, including:

2.13.1. Allegro,

2.13.2. Ebay,

2.13.3. Amazon,

to keep the products prestigious.

2.14. The Seller provides the Buyers with XML file in order to synchronize the following:

2.14.1. purchase prices,

2.14.2. wholesale prices,

2.14.3. suggested retail prices,

2.14.4. discounts,

2.14.5. product descriptions,

2.14.6. EAN codes,

2.14.7. SKU codes,

2.14.8. stocks,

2.14.9. special offers.

2.15. The Seller shall not be held responsible for potential mistakes arising from the use of the XML file by the Buyer.

2.16. The Seller may provide the Buyer who runs a brick-and-mortar store with demo products. To receive them, the following conditions must be met:

2.16.1. purchase of at least 2 items of the full-value product of a demo product must be made,

2.16.2. the Seller must be informed about the postal address of the brick-and-mortar store in which the demo product will be used,

2.16.3. the loan agreement must be signed.

3. ORDER SHIPMENT

3.1.  The product is shipped through the Logistics Operator and available carriers.

3.2.  The type of delivery is chosen by the Buyer from the group of variants available on the Seller’s website upon order placement.

3.3.  The product ordered is sent to

3.3.1. the Buyer’s premises,

3.3.2. to the final customer’s address specified in the order form with regard to the service - DROPSHIPPING@PLAYROOM.PL.

3.4. The Buyer is obligated to check the parcel, make sure the parcel has not been damaged during the transport and is complete in the presence of a deliverer. In order to consider the quantity-based or quality-based complaint, it is necessary to draw up the complaint report in the presence of the courier company.

3.5. The receipt of the parcel must be acknowledged in writing. Upon acknowledgment, all risks related to ownership and use, and in particular risk of loss or damage, shall be transferred to the Buyer. The signature made shall be treated as a confirmation of the compliance of the order with the content of the package.

3.6. The Seller is not held responsible for mistakes made by the Buyer in the order form, as a result of which the parcel failed to reach the addressee, was delivered to a wrong place, as well as was rejected at the delivery. The costs related to another shipment and handling of the returning package shall be incurred by the Buyer.

3.7. If the selected goods are available then the delivery time is from 1 to 10 working days and depends on the selected form of delivery and the country of delivery.

4. COPYRIGHTS AND OTHER

4.1. As the distributor, the Seller declares that it has rights to product pictures and product descriptions from the offer available on www.playroom.pl, may manage them and disclose to Buyers.

4.2.  The Seller lets the Buyer use the pictures, product descriptions, other marketing graphic elements prepared and disclosed as well as text posted on the website www.playroom.pl for free.

4.3. The agreement described in point 4.2 shall remain effective solely in the period in which the product is purchased from the Seller.

4.4. The suspension of purchasing products from the Seller covers the period in which the Buyer failed to place any orders for 60 calendar days after the last placed order. After this period the agreement for further use of rights is automatically withdrawn without notification, unless the Buyer gains Seller’s further consent. Such consent must be made in writing, including the electronic form.

4.5. Along with suspension of the agreement stipulated in point 4.2, the Buyer undertakes to cease to use all data received from the Seller, including the XML file, pictures and marketing graphic elements, product description being the subject of the consent, and undertakes to return the demo products collected on the basis of the loan agreement, POSs, store decorative items.

4.6.  It is forbidden to further use the materials disclosed after expiration of the permit.

4.7. The Seller’s trade name (PLAYROOM) is protected by law.

5. TERMS OF RENDERING DROPSHIPPING@PLAYROOM SERVICE

5.1. The subject of the agreement is provision of the service called DROPSHIPPING@PLAYROOM in which:

5.1.1. the Buyer purchases goods at wholesale prices from the Seller,

5.1.2. the Buyer’s order is handled by logistics,

5.1.3. the products purchased by the Buyer are delivered to the Final Customer in accordance with the order specification,

5.1.4. complaints are considered,

5.1.5. after-sale service is rendered,

5.1.6. other additional services included in the Price List are provided.

5.2.  Any operating actions of the Seller related to delivery of goods and dropshipping are taken by the Logistics Operator:

5.2.1. Name: InPost Paczkomaty Sp. z o. o.

5.2.2.  Address: Wielicka 28

5.2.3.  Code and city: 30-552 Kraków

5.3. The logistics manager of the Seller is Logistics Operations Department (LOD):

5.3.1. Name: WOL PLAYROOM

5.3.2.  Address: ul. Nowogrodzka 42/15

5.3.3. Code and city: 00-695 Warszawa

5.3.4. E-mail: logistyka@playroom.pl

5.3.5. Telephone: (+48) 22 101 77 39

5.3.6. Mobile: (+48) 534 688 588

5.4. The DROPSHIPPING@PLAYROOM service may be used by any Buyer who accepts the provisions of these Terms and Conditions when placing the order.

5.5. The Buyer is not allowed to modify the order placed.

5.6. The products are shipped:

5.6.1. immediately – if the products ordered are available in the Seller’s warehouse and the order has been paid for or when the Buyer uses the deferred payment (Trade Credit),

5.6.2. after the payment has been deposited into the Seller’s account – when the traditional bank transfer is chosen.

5.7. The goods will be delivered in packaging adapted to the properties of the goods and satisfying the transport and collection conditions, as well as in the way that secures them against damage or destruction in transport.

5.8. The packaging will not be marked or described in a way that reveals the content of the package.

5.9.  The Seller is held responsible for damage, destruction or loss of goods arising from wrong packing.

5.10. The risk of loss or damage to the product or ownership of the product is transferred to the Buyer at the moment when the product is handed over to the carrier.

5.11. The Seller reserves a right to reschedule the shipment by one working day if the courier fails to come to collect packages or if the number of packages a day is excessive. This being the case, the Seller shall notify the Buyer of such rescheduling of the shipment.

5.12. If the parcel is not collected or if the Final Customer refuses to collect it, it shall be sent to the Logistics Operator’s head office at the Buyer’s cost.

5.13. The Seller shall issue a VAT invoice for the Buyer and the invoice shall include the transportation costs related to return shipment as well as a 7-day due date. The package return costs have been specified in the Price List.

5.14. The Seller undertakes not to attach any Seller’s advertising materials, in particular own advertisements, product samples, leaflets and other non-ordered materials.

5.15. The product shipment to the Final Customer may be suspended in the following circumstances:

5.15.1. Buyer’s late payment for the invoice with deferred payment,

5.15.2. three invoices which have not been paid for on time by the Buyer.

5.16. The shipment suspended for the above-stated reasons shall be resumed solely after the full payment has been deposited into the Seller’s account.

5.17. After the package has been sent, the Seller shall notify the Buyer of the shipping number in order to allow tracking it in the IT system of the specific courier.

5.18. If the Seller makes any mistake related to package shipping, the Seller undertakes to redress the damage free of charge, that is order return of the wrong package, send a new one, send the correct package or propose a discount. This being the case, the Buyer shall not be entitled to any costs of lost profits or opportunities.

5.19. If the Buyer makes any mistake, the costs of potential return, redirecting, another delivery shall be incurred by the Buyer. The costs related to return of the package have been specified in the Price List.

5.20. It is the Buyer’s responsibility to deliver the purchase proof and any other documents required by currently applicable rules of law to the Final Customer.

5.21. The parcel shall be deemed shipped when the shipping document number becomes available in the Seller’s IT system.

5.22. With regard to excessive packages, the Seller may demand additional fees for the heavier or bigger package or may refuse to send the package through the courier specified by the Buyer.

6. PRODUCT RETURN 

6.1. The Seller allows the Buyer to return the product:

6.1.1. If the uncollected parcel is returned, the products will be delivered to the Buyer at its cost or the Buyer may use the paid return of the product.

6.1.2. The Seller undertakes to accept the returned products at a charge and issue the correcting invoice if the package is returned for the following reasons:

6.1.2.1. it is impossible to deliver it,

6.1.2.2. Final Customer refuses to collect it,

6.1.2.3. mistakes related to shipment but not attributable to the Seller.

6.2.  The Seller may accept the returned goods at a charge if the Final Customer withdraws from the purchase agreement.

6.3.  The Seller excludes the possibility of returning goods imported or manufactured upon special request of the Buyer.

6.4. The returned products must not show any signs of wear, protective films must not be affected, product packaging must not be damaged.

6.5. The Seller may accept the returned goods within 30 days after the purchase date.

6.6. The Buyer is obligated to provide the Seller with the cover letter along with the list of goods returned as well as the invoice number which applies to the return.

6.7. For acceptance of the products returned, the Seller shall collect a charge referred to in the Price List. The charge is collected from each invoice separately.

6.8. The return of product costs does not cover transportation costs and fees for additional services.

7. PERSONAL DATA PROCESSING

7.1. Pursuant to the regulations of the Resolution of the European Parliament and Council (EU) 2016/679 dated 27 April 2016 on protection of natural persons due to processing personal data and on free flow of such data and repeal of the Directive 95/46/CE (General Resolution on the Data Protection) dated 27 April 2016 (Official Journal of the European Union L no. 119, page 1), hereinafter referred to as „GDPR”, the Buyer entrusts the Seller with the task of processing personal data on the terms and for the purpose specified in this agreement.

7.2. The Buyer declares that it is the Controller of Data it entrusts.

7.3. The data entrusted are processed on the terms and in the form described in the Privacy policy

7.4. The Buyer entrusts the Seller with a task of processing personal data under performance of this agreement, that is to process wholesale orders and render DROPSHIPPING@PLAYROOM service.

7.5. The Buyer gives its consent for its personal data to be disclosed to the Logistics Operator of PLAYROOM (§ 5.1.) and IQ PL Sp. z o.o. ul. Starodworska 2, 80-137 Gdańsk, KRS: 0000007725 NIP [taxpayer’s ID]: 5832736211 REGON [Business ID]: 192478853 solely for the purpose of assuring logistics service and to the extent required for proper processing.

7.6.  The safety policy can be accessed here: https://playroom.pl/pl/content/8-privacy-policy .

SCOPE AND PURPOSE OF PROCESSING

7.7. The Seller will process the following categories of personal data entrusted on the basis of this Agreement:

7.7.1. first and last name,

7.7.2. delivery address,

7.7.3. e-mail address,

7.7.4. phone number.

7.8. The personal data entrusted by the Buyer will be processed by the Seller in accordance with this agreement, that is to process wholesale orders and render DROPSHIPPING@PLAYROOM service, and with other applicable rules of law which protect the rights of persons which the data concern.

PERFORMANCE OF THE AGREEMENT WITH REGARD TO PERSONAL DATA PROCESSING

7.9. In the process of processing personal data referred to in the section 31, the Seller undertakes to secure them by adopting technical and organizational means referred to in the Resolution of the European Parliament and Council (EU) 2016/679 dated 27 April 2016 on protection of natural persons due to processing personal data and on free flow of such data as well as repeal of the Directive 95/46/CE (General Resolution on the Data Protection) dated 27 April 2016 (Official Journal of EU L no. 119, page 1).

7.10. Following the resolution of the Minister of Interior and Administration dated 29 April 2004 on personal data processing documentation and technical and organizational conditions which must correspond to the IT devices and systems serving to process personal data (Journal of Laws no. 100, item 1024), the Seller declares that:

7.10.1. it keeps the documentation which describes the way of processing personal data,

7.10.2. IT devices and systems, it owns, serving to process personal data guarantee high safety level,

7.10.3. it adopts technical and organizational means which assure protection of personal data processed, and in particular protection of personal data against their disclosure to unauthorized persons, takeover by the unauthorized person, processing with violation of the act, modification, loss, damage or destruction, to the extent which the Seller is responsible for.

7.11. The Seller undertakes to process the personal data it has been entrusted with in accordance with this Agreement, act on personal data protection and other applicable rules of law which secure the rights of persons which the data concern.

7.12. The Seller undertakes to notify the Buyer immediately of:

7.12.1. any legally grounded demand for disclosing personal data to the relevant state authority, unless the prohibition of notification arises from rules of law, and in particular code of criminal procedure, when the prohibition is aimed at assuring the confidentiality of the investigation,

7.12.2. any unauthorized access to personal data,

7.12.3. any demand received from the person whose data are processed, refraining from the answer to the demand that it will be authorized by the Buyer.

8. PRICE LIST

LOGISTICS COSTS (NET PRICE IN PLN)

Completion of the order, costs of materials used for packing, fillers, protective tape

7,50

DELIVERY IN POLAND (NET PRICE IN PLN)

InPost courier

9,50

Paczkomaty (Parcel station)

8,00

Own courier – including COD parcel based on agreements concluded by and   between the Buyer and couriers

0,00

DELIVERY TO EU MEMBER STATES (NET PRICE IN EURO)

Country

Up to 3 kg

Up to 10 kg

Up to 31,5 kg

Customs clearance

Zone charge

Austria

11,30

14,30

18,50

 

 

Belgium

11,30

14,30

18,30

 

 

Bulgaria

15,40

19,40

30,15

 

 

Croatia

15,45

19,45

28,87

 

 

The Czech Republic

8,30

9,30

12,50

 

 

Denmark

19,30

21,30

24,50

 

 

Estonia

19,30

21,30

25,30

 

 

Finland

34,40

37,40

44,15

 

 

France

20,40

24,20

28,15

 

 

Greece

32,45

38,45

46,20

 

 

Spain

12,45

16,45

22,20

 

 

The Netherlands

19,30

21,30

23,50

 

 

Ireland

11,45

15,45

23,20

 

 

Lithuania

7,30

9,30

11,50

 

 

Bosnia and Herzegovina

58.45

62,45

71,95

 

 

Lichtenstein

62,40

67,40

71,15

 

 

Latvia

8,30

10,30

13,30

 

 

Germany

8,30

11,30

13,50

 

 

Portugal

12,45

18,45

26,20

 

 

Romania

14,40

17,40

12,15

 

 

Serbia

59,45

63,45

71,20

 

 

Slovakia

7,30

9,30

11,50

 

 

Slovenia

11,40

13,40

20,15

 

 

Switzerland

97,40

99,40

110,15

 

 

Sweden

32,40

33,40

37,15

 

 

Hungary

8,30

11,30

13,50

 

 

Great Britain and Northern Ireland

20,40

26,40

30,15

 

 

Italy

32,40

36,40

40,15

 

 

PRICE LIST OF ADDITIONAL SERVICES (net prices in PLN)

Receipt of inserting set at the warehouse (per set)

  10,00 PLN

Inserting (leaflet, samples, etc.) for order per item

0,25 PLN

Disposal of inserting materials (per action)

 10,00 PLN

Handling the returning parcel to InPost S.A. (with 1 product)

as fee for shipment
+ 5,00 PLN

- acceptance of second and every other product

+1,50 PLN/pc

Possibility of returning the product whose value <500 PLN to the warehouse

5% of order value

Possibility of returning the product whose value >500 PLN to the warehouse

3% of order value

 

9. DISCOUNT POLICY

9.1. The discount for the registered Buyer is a discretionary discount. Whether it is granted depends in particular on:

9.1.1. assessment of previous cooperation,

9.1.2. marketing actions,

9.1.3. width of the offer,

9.1.4. timely payment of dues (no delays in settling invoices).

10. PAYMENT, TRADE CREDIT, POSTING, INVOICING

10.1. The Buyer makes a payment through a bank transfer directly into the Seller’s account. The Seller charges 2% of the commission for payments through Przelewy24.

10.2. If the bank transfer payment is chosen, the payment is found made after it has been deposited into the Seller’s bank account, while confirmation of transfer order sent to the Seller shall not be deemed the proof of payment.

10.3. At the request of the Buyer, the Seller may agree to settling payments with deferred payment of 7 (in words: seven) calendar days (Trade Credit).

TRADE CREDIT

10.4. The Seller may grant the Trade Credit to the Buyer. The consent for the Trade Credit will be received by the Buyer from the Seller after prior arrangement of terms and value of the credit by electronic means. The parties confirm that the acceptance of the terms and value of the Trade Credit in the above-stated way shall be binding.

10.5. The value of the Trade Credit for a one-person business is specified on a case-by-case basis.

10.6. The value of the Trade Credit for companies/partnerships is specified up to the value of the share capital defined in KRS.

10.7. To be allowed to settle accounts with a deferred payment, the invoices must be settled on a timely basis. This privilege is automatically withdrawn when payment is late twice within 1 financial month or after the second request for payment is sent.

POSTING DUES

10.8. Posting payments on the Seller’s account occurs automatically twice per working day.

10.9. When making payments, the Buyer undertakes to enter the following in the title of the transfer:

10.9.1. invoice number (e.g. FS 1234) – for deferred payments,

10.9.2. order number – for transactions in the form of prepayment.

10.10. The invoice payment settlement date with the deferred payment shall be the day on which payment has been deposited into the Seller’s account.

INVOICING

10.11. The Buyer agrees to receiving electronic invoices (art. 2 point 32 – value added tax law).

10.12. Electronic invoices shall provided by the Seller to the Buyer in its Customer Panel on the website: www.playroom.pl.

10.13. The Seller issues correcting invoices in accordance with the art. 106j para. 1 of the VAT act and sends them to the Buyer by electronic means.

10.14. The Buyer issues adjustment notes in accordance with the art. 106k para. 3 of the VAT act and provides them to the Seller by electronic means.

10.15. For invoices which have not been settled on time (overdue), interest rates for delay are calculated and their value corresponds to the value of statutory interest rates for delays in commercial transactions referred to in the art. 4 of the act on due dates in commercial transactions in the amount of 9,5% a year. These interest rates are calculated from the value of the overdue liability (art. 481 of the act dated 23 April 1964 – Civil Code, Journal of Laws of 2017.0.459).

REQUESTS FOR PAYMENT AND DEBT COLLECTION

10.16. The Seller provides the Buyer with requests for payment by electronic means and the Buyer undertakes to collect them, immediately settle accounts and pay penal interests to the account specified in the request.

10.17. The Buyer agrees to incur all debt collection costs related to overdue liability as covered by the Seller, and in particular costs on accounts of the debt collection company’s remuneration and potential court fees.

10.18. The compensation for dues recovery costs in the amount of 40 euro, referred to in the art. 10 para. 1 of the act dated 8 March 2013 on due dates in commercial transactions (Journal of Laws of 2013, item 403), shall be assigned to the Seller without a need to show that these costs have been incurred.

10.19. The claim for compensation in the amount of 40 euro emerges after expiration of due dates arranged in the agreement or arranged in accordance with the art. 7 para. 3 and art. 8 para. 4 of this act.

10.20. The durable power of attorney for potential debt collection proceedings on behalf of the Seller has been granted to the Law Firm - VIA LEX L. Szcześniak i Wspólnicy sp.k. ul. Danuty Siedzikówny 12, 51-214 Wrocław.

10.21. The Seller may use the service of disclosing commercial information or business data pursuant to the Act dated 9 April 2010 (Journal of Laws of 2014.1015) on disclosure of commercial information and exchange of business data (BIG Act) from Biuro Informacji Gospodarczej InfoMonitor S.A. with its registered office in Warsaw, at ul. Jacka Kaczmarskiego 77, 02-679 Warszawa, KRS 0000201192, NIP 526-274-43-07, REGON 015625240 and Biuro Informacji Kredytowej S.A. with its registered office in Warsaw, at ul. Jacka Kaczmarskiego 77a, 02-679 Warszawa, KRS 0000110015, NIP 951-17-78-633, REGON 012845863.

10.22. The Seller may use the following seal informing about possibility of entering the debtor into the Register of Debtors of the Economic Information Office:

11. COMPLAINT PROCEDURE

The complaint procedure described below applies solely to relations between the Buyer and Seller.

11.1. The Seller cannot accept complaints lodged directly by the Buyer’s Final Customer.

11.2. The complaints from the Final Customer are accepted by the Buyer on the terms specified in its Terms and Conditions and in accordance with the rules of law.

11.3. The Buyer decides about the complaint after verifying properties of the complaint.

11.4. Any doubts concerning the grounds for the complaint or irregularities in operation of the product must be reported by the Buyer to the Seller (Logistics Operations Department – section 5.2) who helps in the process of taking an initial complaint decision.

11.5. When it is impossible to establish causes of defective operation of the equipment or when maintenance and servicing requires direct actions, the Seller shall provide the Buyer with information on further procedures.

11.6. The Buyer sends the complaint notice via the complaint form from its Customer Panel and enters the following:

11.6.1. order

11.6.2. name of product in question,

11.6.3. detailed description of the complaint.

11.7. As a response, the Buyer shall receive the confirmation of acceptance of the complaint from the Seller and information on the course of actions.

11.8. The acknowledgment of the complaint means that the Buyer shall receive the defect-free product which will be delivered to the Buyer’s premises.

11.9. A failure to acknowledge/accept the complaint leads to return of the product to the Buyer at its cost.

11.10. Returns and other parcels delivered to the Seller by Buyer’s Final Customers shall not be considered or accepted, unless the Parties arrange otherwise.

11.11. The Seller shall impose logistics handing costs related to parcels delivered directly to the Seller pursuant to the point 11.10 in accordance with the Price List.

FINAL PROVISIONS

12.1. As a result of placing the order and accepting the terms and conditions, the Seller shall be entitled to process personal data under its business activities, satisfying data safety requirements referred to in the Resolution of the European Parliament and Council (EU) 2016/679 dated 27 April 2016 on protection of natural persons due to processing of personal data and on free flow of such data as well as repeal of the directive 95/46/CE.

12.2. The Seller shall not disclose Buyer’s personal data to unauthorized third parties for the purposes of their processing and using in marketing.

12.3. The competent court for resolving potential disputes arising due to operation of the Seller is the court having its jurisdiction over the Seller’s head office.

12.4. To all matters not settled herein, the provisions of the Civil Code, act on rendering services by electronic means dated 18 July 2002 (Journal of Laws no. 144, item 1204 as amended) and other relevant rules of Polish law shall apply.

12.5. These Terms and Conditions have remained effective since 13 July 2019.

Updated on January 10, 2020